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How to manage difficult people : proven strategies for dealing with challenging behaviour at work

Fairweather, Alan2010
Books
This work shows how to identify and understand challenging behaviours and challenging people, how to manage them and thus how to reduce stress and pressure in the workplace.
Imprint:
Oxford : How To Books, c2010.
Collation:
x, 196 p. ; 24 cm.
Notes:
Includes index.
ISBN:
9781845283919 (pbk)
Dewey class:
158.26
Language:
English
BRN:
811215
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